Return & Refund Policy

At Beemaro, we want you to feel confident about your purchase. If something isn’t right with your order, we’re here to help.

This policy explains our return window, how to request a return, and what to expect during the refund process.

1. Return Window

We accept eligible return requests within 30 days of the delivery date.

To request a return, contact us within this 30-day period at:

help@beemaro.store

Please include your order number and the reason for your return.

2. Return Eligibility

To qualify for a standard return:

  • The item must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, and included components, where applicable.
  • Proof of purchase or an order number is required.

Items showing signs of use, damage caused after delivery, or missing components may not qualify for a standard change-of-mind return.

These conditions do not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

Follow these steps:

Step 1: Contact us

Email help@beemaro.store with your order number and reason for requesting a return.

Step 2: Wait for instructions

Our support team will review your request and provide the appropriate return instructions.

Step 3: Ship the item

Once your return is approved, follow the return instructions provided by our team.

Please do not send products to an address that has not been confirmed by our support team.

4. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide appropriate assistance, including return shipping arrangements where applicable.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the issue, if applicable

We will review your request and work with you to arrange an appropriate resolution.

6. Refunds

Once your approved return has been received and inspected, we will notify you about the refund decision.

Approved refunds will be issued to the original payment method.

The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

Any applicable refund amount and deductions will be communicated clearly.

7. Exchanges

If you would like a different product or variation, please contact us at help@beemaro.store.

Exchange availability depends on current product availability. Where an exchange is unavailable, we can explain the applicable return and refund options.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We can review cancellation requests for orders that have not yet been processed for shipment. Once an order has shipped, it may no longer be eligible for cancellation and may instead need to follow our return procedure.

9. Contact Us

For return and refund assistance:

Email: help@beemaro.store

Website: https://beemaro.store

Beemaro — Made for Your World.